Shipping policy

Last updated: 25 April 2026

Business Name: HorizonArt

This Shipping Policy applies to all orders placed with HorizonArt. We aim to ensure reliable delivery of our drawing kits across South Africa while complying with the Consumer Protection Act.

All orders are shipped via Aramex Store-to-Door.

Delivery is made to the address provided at checkout

Customers are responsible for ensuring all delivery details are correct and complete

Orders are processed within 1–3 business days after payment confirmation

Orders are not processed on weekends or public holidays

Delivery typically takes 8–14 business days from the date of dispatch

Delivery times are estimates only and may vary depending on location and external factors

While we aim to meet the estimated delivery timeframe:

Delays may occur due to courier issues, weather conditions, high demand periods, or circumstances beyond our control

HorizonArt does not guarantee delivery dates

To the extent permitted by the Consumer Protection Act:

HorizonArt is not liable for delays caused by third-party couriers, including Aramex

However, we will assist customers in tracking and resolving delivery issues where possible

A tracking number will be provided once your order has been shipped

Customers are responsible for monitoring their shipment using the tracking information provided

If delivery fails due to:

Incorrect or incomplete address

Customer unavailability

Failure to collect from a designated point (if applicable)

Then:

The parcel may be returned to us

Additional shipping fees may apply for re-delivery

Risk in the goods passes to the customer upon delivery

Ownership transfers only once full payment has been received

If your order arrives damaged, you must notify us within 48 hours of delivery with photographic evidence

If a parcel is lost in transit, HorizonArt will assist in lodging a claim with Aramex

Important:

Resolution of lost parcel claims is subject to the courier’s investigation process

HorizonArt’s responsibility is limited to assistance, and outcomes depend on the courier’s findings

Shipping fees are calculated at checkout (or specify if flat rate/free)

Shipping fees are non-refundable, except where required by law

Business Name: HorizonArt

Email: horizonart.supp@gmail.com 

Address: South Africa,  Gauteng